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Terms and Conditions

  1. Definitions

  • 1.1 “Seller” means DOPP ABN 13 598 671 046
  • 1.2 “Buyer” means any person, body corporate or entity which purchases or orders the Goods from the Seller.
  • 1.3 “Goods” means all goods sold and/or delivered by the Seller to the Buyer.
  • 1.4 “Price” means the price payable to the Seller by the Buyer for the Goods.
  • 1.5 “Order” means an order submitted by the Buyer to the Seller for the purchase of Goods.
  • 1.6 “Delivery Point” means the delivery point nominated as the address for delivery by the Buyer in the Order.
  1. Application of Conditions

  • 2.1 By accessing or using this website, you agree to the terms and conditions of our website, which are set out below. The Terms and Conditions include our legal disclaimer and our privacy policy, and any other terms or conditions on this website.
  • 2.2 We may change the Terms and Conditions at our discretion and without notice. A version of the current Terms and Conditions will always be available on this website www.dopp.com.au. By continuing to use our website you accept the Terms and Conditions and any changes as they apply from time to time.
  1. Price

  • 3.1. Prices shown are in Australian dollars and include GST where applicable.
  • 3.2. DOPP's available payment methods will be presented at the time of purchase. DOPP retains title in the products purchased until DOPP receives payment in full.
  • 3.3. Images of products shown without any advertised price beside that image are not offered for sale. Unless otherwise stated, any accessories shown in any image of products are not included in the price. The Seller reserve the right to correct any errors published on the website.
  • 3.4. All published prices are subject to alteration without notice.
  1. Quotation

  • 4.1 Period of the Quotation submitted by the Seller shall remain valid for 30 days from the date of such quotation.
  1. Invoicing and Payment

  • 5.1. If DOPP has not granted credit to the Buyer, payment terms are cash with order.
  • 5.2. Credit terms (subject to satisfactory references and at DOPP's absolute discretion) are available. If credit has been granted, on acceptance of a Buyer's order, DOPP will issue that Buyer with an invoice. The Buyer shall pay the price of the product or service by the 30th day of the month following the month in which the products are despatched. All payments must be made without any set-off, deduction or counterclaim.
  • 5.3. If the Buyer fails to make payment in accordance with this clause, all amounts owing by the Buyer to the Seller named in the Sales Invoice or any other Seller on any account shall immediately become due and payable. Each outstanding amount shall bear interest of the rate of 10% per annum calculated on a daily basis from the day it falls due until the day it is paid.
  • 5.4. The website employs PayPal secure payment gateway to secure payment systems. DOPP reserve the right to request additional identification from Buyer, and to reject orders where the ID is not supplied or does not meet Seller’s criteria. 
  • 5.5. To the extent permitted by law, DOPP will not be responsible for any damages or consequential losses (whether direct or indirect) suffered by a user where a credit card or PayPal account is fraudulently used or is used in an unauthorised manner.
  1. Ordering, Cancellation

  • 6.1. Please choose carefully we recommend you carefully preview any proposed Orders before adding them to your shopping cart and proceeding with your Order.
  • 6.2. DOPP and Buyer may enter into a contract for the sale and supply of products by Buyer making an offer via the website to purchase a product at the price advertised on the website by:
      • 6.2.1. Placing an electronic Order for the products using the website;
      • 6.2.2. Buyer confirming the Order details in accordance with the procedure on the website;
      • 6.2.3. Buyer making payment in full (plus any applicable delivery charges) on the website; and the acceptance of that offer by DOPP.
      • 6.2.4. Buyer will receive an email from DOPP as soon as practicable after you have confirmed your Order and made payment. If you have any questions regarding your Order Buyer may contact DOPP via sales@dopp.com.au.
      • 6.2.5. If Buyer’s Order is not accepted by DOPP, DOPP will notify the Buyer by telephone or email and arrange for a full refund of any payment made by Buyer to be processed.
  • 6.3. Change of Address. DOPP cannot be held responsible for an incorrect address being entered on your order. Address confirmation is given on the Order Review page in the checkout section of the website. If this is not noticed until after your order is finalised, please contact us immediately. DOPP will attempt to update any incorrect order details, however due to the fast turnaround of Seller’s warehouse, some orders cannot be adjusted. In the case that Buyer’s order is processed and cannot be updated, please refer to Returns page.
  • 6.4. Incorrect Bank Account Number. If the Buyer credits money to the incorrect bank account number, and the correct number was provided to the Buyer by DOPP, then DOPP will not accept any responsibility for correcting payment and Goods will not be dispatched by DOPP until DOPP has received payment in full.
  • 6.5. Order Cancellations by Buyer. Unless otherwise agreed in writing, the Buyer shall have no right to cancel an order which has been accepted by a Seller. If a right of cancellation is expressly reserved to the Buyer, such right of cancellation must be exercised by notice in writing from the Buyer to the Seller with which the order has been placed not later than 7 days prior to the estimated date of shipment. Unless otherwise agreed between the Buyer and Seller, upon cancellation prior to shipment any deposit paid by the Buyer shall be forfeited to the Seller.
  • 6.6. Order Cancelations by Seller. The Seller may cancel any Order at any time before the Goods are delivered to the Delivery Point by giving written notice to the Buyer. The Seller shall thereafter repay the Buyer any sums of money paid in respect of the Price. The Seller shall not be liable for any loss or damage whatsoever arising from such cancellation.
  1. Acceptance and Delivery

  • 7.1. The Buyer shall inspect all Goods upon delivery and shall within two (2) Business Days of delivery give notice to the Seller named in the relevant Sales Invoice or of any matter or thing by which the Buyer alleges that the Goods are not in accordance with the Buyer's order please contact at sales@dopp.com.au. Failing such notice, subject to any non-excludable condition implied by law, such as those in the Competition and Consumer Act 2010 (Cth), the Goods shall be deemed to have been delivered to and accepted by the Buyer.
  • 7.2. DOPP  will sell and supply the Goods to Buyer as shown on Buyer’s Order confirmation.
  • 7.3. DOPP aims to despatch all orders within 1-2 days. In the unlikely event that this is not possible Buyer will be contacted at the earliest opportunity.
  • 7.4. DOPP will aim to deliver products in accordance with the times and dates for delivery quoted on the DOPP website ('SHIPPING'), but Estimated Delivery Times are approximate only and DOPP shall not be liable for the consequences of any delay in delivery. Time for delivery shall not be of the essence.
  • 7.5. If any delivery has not been made by the Estimated Delivery Time, then subject to the Buyer notifying DOPP of such delay via sales@dopp.com.au, DOPP will endeavour to ascertain if the product has been delivered and will inform the Buyer of the status of the delivery or the new expected delivery time. DOPP may also, at its discretion, refund the total delivery charge to the Buyer. If a revised delivery time is not acceptable DOPP may also, at its discretion, offer an alternative delivery option. These are the Buyer's exclusive remedies for late delivery and DOPP shall not be liable for any loss or damage (including indirect, consequential or economic) suffered or incurred by the Buyer or any other party in relation to late delivery.
  • 7.6. If Goods are returned to the Seller by the carrier because they have been unable to effect delivery, either by an incorrect delivery address provided by Buyer or after attempts have been made to contact Buyer by either calling card, email or phone, or Buyer refuse to accept delivery then the Seller may charge an additional delivery fee to resend the Order to effect delivery.
  • 7.7. Orders less than AUD250 are subject to an additional flat rate shipping  charge is cost AUD12.90 (the Buyer will see it at Shopping Cart) . Orders AUD250 or more will not be subject to an additional shipping charge.
  1. Title and Risk

  • 8.1. Risk for the Goods passes to the Buyer upon the Goods being delivered to the Delivery Point.
  • 8.2. If any of the Goods are damaged or destroyed prior to ownership passing to the Buyer, the Seller is entitled to receive all insurance proceeds payable for the Goods.
  • 8.3. Where the Buyer expressly requests the Seller to: leave the Goods outside the Delivery Point for collection; or to deliver the Goods to an unattended Delivery Point, then such Goods shall be left at the Buyer’s sole risk and it shall be the Buyer’s responsibility to ensure the Goods are insured adequately or at all.
  • 8.4. Ownership of the Goods shall not pass to the Buyer until the Buyer pays the Price in full.
  1. WARRANTY

  • 9.1. Seller warrants that the Goods, whilst they remain in the possession of the Buyer, will under proper use, be free from defects solely due to faulty workmanship and materials during a period of 12 months from consignment, to the extent that upon authorised return to Seller freight prepaid during that period of any part of the Goods covered by this warranty, Seller will if it finds such part to be so defective, at its option repair such part or supply a replacement part provided that:
    • 9.1.1. The Goods or any part are not without Seller's consent altered, repaired or subjected to any technical attention by any person other than Seller's authorised representatives.
    • 9.1.2. The above terms may at Seller's option be varied or replaced by specific warranty conditions issued in respect of particular products.
    • 9.1.3. The warranty does not cover damage due to normal wear and tear, improper installation, misuse or neglect or where goods have been subjected to operating or environmental conditions in excess of maximum values in the applicable specification.
  • 9.2. Except as herein provided, all conditions and warranties in respect of the goods, expressed or implied statutory or otherwise are hereby excluded. Under no circumstances shall Seller be liable to pay compensation for any injury, loss or damage sustained by Buyer howsoever arising.
  1. Return of Goods

  • 10.1. Return of Goods (other than in situations where the Seller is required to accept a return of Goods under the Australian Consumer Law) must be approved by the Seller and shall not occur:
  1. in respect of Goods accepted or deemed to have been accepted by the Buyer; and
  2. if the Buyer changes its mind and wishes to return goods.
  3. Authorised returns must be freight prepaid and will only be accepted if they are in a saleable condition and (unless otherwise agreed with the Seller) the goods are returned within 14 days of supply. The Seller reserves the right to charge a handling fee of $10 or 10% of the price of the goods returned (whichever is greater) under this provision.
  1. Force Majeure

  •  A Force Majeure event is any event beyond the reasonable control of Seller (including but not limited to government actions, war, fire, explosion, flood, labour disputes, traffic congestion, the downtime of any external line, or Seller's inability to procure services, materials or articles required for the performance of the contract except at enhanced prices). If Seller is prevented or restricted from carrying out all or any of its obligations under these terms and conditions of sale by reason of any Force Majeure event, then Seller shall be relieved of its obligations during the period that such event continues, and shall not be liable for any delay and/or failure in the performance of its obligations during such period. If the Force Majeure event continues for a period longer than fourteen days, Seller may cancel the affected order or cancel the whole or any part of these terms and conditions of sale, without any liability to the Buyer.
  1. Privacy Policy

  • Please refer to our Privacy Policy which can be found on this website.