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According to DOPP's Terms and Conditions Section 10.1. Return of Goods (other than in situations where the Seller is required to accept a return of Goods under the Australian Consumer Law) must be approved by the Seller and shall not occur:

in respect of Goods accepted or deemed to have been accepted by the Buyer; and

  • if the Buyer changes its mind and wishes to return goods.
  • Authorised returns must be freight prepaid and will only be accepted if they are in a saleable condition and (unless otherwise agreed with the Seller) the goods are returned within 14 days of supply. The Seller reserves the right to charge a handling fee of $10 or 10% of the price of the goods returned (whichever is greater) under this provision.